Privacy Policy

Cottages at Silver Run Falls 66 Ellison Ln, Cashiers, NC 28717, USA Email: Luxe.management.grp@gmail.com Phone: +1 (864) 789-5154

Effective date: 12 May 2026

This Privacy Policy explains how Cottages at Silver Run Falls ("we," "us," or "our") collects, uses, and protects information when you visit cottagesatsilverrunfalls.com (the "Site"), make a booking through bookings.cottagesatsilverrunfalls.com, or otherwise interact with our cottages and services.

By using the Site or booking a stay with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information you provide directly

Name, email address, phone number, and postal address when you make a booking, send an enquiry, or contact us
Payment information processed through our secure booking system (we do not store full card details on our servers)
Government-issued identification details where required for guest verification
Number of guests, arrival and departure dates, special requests, and any preferences you share during the booking process
Reviews, photos, or messages you submit to us

Information collected automatically

IP address, browser type, device type, operating system, referring URLs, and pages visited
Cookies and similar tracking technologies used by our website platform and analytics tools
Approximate location data based on your IP address

Information from third parties

Booking and guest details forwarded to us by Airbnb, Vrbo, Booking.com, and other listing platforms when you book through them
Information from our property management system (Hostaway), which consolidates reservations and guest communications
Reviews and ratings shared by third-party platforms

2. How We Use Your Information

We use the information we collect to:

Process and manage your reservation, including check-in, check-out, and stay logistics
Communicate with you about your booking, arrival instructions, property updates, and follow-up after your stay
Send receipts, invoices, and booking confirmations
Respond to enquiries and customer service requests
Verify guest identity and prevent fraudulent bookings
Improve our cottages, services, and website experience
Comply with legal, tax, and regulatory obligations
Send promotional emails or newsletters where you have opted in (you may unsubscribe at any time)
Protect our property, staff, and guests

3. How We Share Your Information

We do not sell your personal information. We share information only with:

Booking and channel partners such as Hostaway, Airbnb, Vrbo, and Booking.com to facilitate your reservation
Payment processors to securely handle transactions
Service providers including our website host (Wix), email providers, analytics tools, and security services such as Google reCAPTCHA
Professional advisers including accountants and legal counsel where necessary
Law enforcement or regulatory authorities where required by law, subpoena, or to protect our legal rights

4. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyse site traffic, and improve your experience. These may be set by us or by third-party tools such as Wix analytics and Google reCAPTCHA.

You can disable cookies through your browser settings, though some parts of the Site may not function correctly if you do.

5. Third-Party Services

The Site contains links to third-party services and platforms, including our Instagram page, our Hostaway-powered booking engine, and Google Maps. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before submitting information to them.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100 percent secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfil your booking, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records, financial records, and tax documentation are retained in line with applicable US federal and North Carolina state requirements.

8. Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

The right to access the information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information, subject to legal and contractual obligations
The right to opt out of marketing communications
The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at Luxe.management.grp@gmail.com.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

10. International Visitors

The Site is operated from the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us: